Whether setting out to
measure your company’s performance or to measure your potential to improve¹
remember that performance measurement is not a ‘one size fits all’ approach. These
tips are relevant to whatever approach you adopt:
- Develop a measure that suits your industry
- Keep measures simple - do not make an industry out of it!
- Agree measures with business leads and stick to them
- Prioritise and weight the keystones² according to their relevance to your business
- Do not use subjective measures i.e. do not ask managers to rate an area between 1 & 5 where 1 is no evidence, 2-3 is some evidence, 4 is compliant and 5 is best practice
- Do use objective measures - this will ensure unprejudiced answers
- Set a benchmark for Good Practice or Business as Usual
- Don't overreact if parts (or all) of your business are below the benchmark - Continuous Improvement cannot start until you have a measure to improve upon
- A low score is not an indication of an underachieving department - it is an indicator of where your resources will best e deployed
- Accept that some areas for improvement are a low priority for you - focus your efforts where they are most needed
- Don't set unrealistic improvement (stretch) targets
- To achieve improvement targets you'll need to develop at least a 5 year plan
- Use the knowledge that already exists in your business to drive 'quick wins' (further posts will show how this can easily be achieved)
- Consider letting Business Unit/Operational Leads set their own improvement targets
- When you have results ask the Business Unit/Operational Leads where they want to improve: the quickest wins will be found by matching existing knowledge with the demand for knowledge
This link will take you to a downloadable version of these tips (you may need to open in google Chrome to access)
https://drive.google.com/file/d/0B7SbEtX1W8rGRVRub29lVUI0N2s/view?usp=sharing
Please feel free
to comment and contact me if you would like further information.
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